The investment for this closet is about $150 per linear foot or $1,200 total. Closet & Storage Solutions. 15". Then they call me back about 2 weeks ago Plus, our hundreds of options and accessories mean you won't have . Royalty Fee: 6.8%. The designer was a joke but was able to shimmy my hubby for money down to keep the prices! Unfortunately, we fell for it! Worse job experience I have had with a new job. A deposit of $1, 673 was provided. I ordered an Entertainment Center for my Livingroom around the Fireplace. Before commenting, please review our comment policy. In essence, you are investing about $520 in drawers. Yes, I was going to work for them but decided not. It did put power back in the room, but at a costly mistake. Back and forth, the reader can picture what happened, she hung up on me. Sold us a product they in fact didn't have to fit our closets. https://goo.gl/maps/LHkF5vjREu52. Cons. Share your photos and videos with others to prove the truth of your words. profile. I have made a decision to NOT let this go. You will just get a poor product at a very high cost. I ended up with an ugly mess, and damage to my walls. The materials used seem a bit cheap to me (compressed wood fiber with cheap handles and hinges) for and $800 food pantry. $20,000. This company is terrible and judging from all the bad reviews I hesitate to move forward with this install. The closets are perfect; tons of space for hanging and deep shelves for storage. Installers advised additional pieces are added for gaps when the systems don't fit. Design. But I am getting no replies. Click here to get notifications about new complaints of Closets by Design. Designers make no money. ClassAction.org is a group of online professionals (designers, developers and writers) with years of experience in the legal industry. Furthermore, the proposed Closets by Design class action lawsuit argues that the fake deep discounts were not even the retail market value for the three months prior to the publication or dissemination of the advertised prices. Total Investment: $152,000 to $428,000. The lawsuit states that consumers who were duped into making purchases would not have made the decision to buy if they had known the regular prices were actually false. The owner Brian Gruber told me to remove my original FB post explaining the painful process and refuses to honor the companies LIFETIME WARRANTY because I did not remove the facts on the FB post. This was way back in June. Our custom closets are designed with you, the client, in mind, so you can trust that our closets will meet your needs with regard to flexibility and aesthetics. On 5-17-21, two installers fro Closets by Design arrived and stated the changes made by Design Manager Jose Acricega would not work, and they would be unable to complete the installation as agreed upon. So my molding were never secured and are coming apart, they also damages many of my walls, the front lips for my shoe closets are falling off, the door they installed in the very beginning is gouged, which the installers did, they installed a faulty lock on my jewelry cabinet and the list goes on. Or just the spots where he bled? She then transferred me to the manager, a real piece of work by the name of Jen, you know the type not only incompetent but also arrogant and disrespectful. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Closets by Design. Addison, Illinois, Closets by Design Seattle Does not honor written agreements Mukilteo, Washington, Closets By Design bounced paycheck and no one got paid friday for last 2 weeks, ripoff Deer Park New York, Closets By Design, Mary Conway charged me for shelves and drawers before they even made them and delivered them Hamilton New Jersey, Closet World ripoff dishonest sales and 3 week installation of 2 day job the business that doesn't give a dam City of Industry California, Paradise Property Management Ventura Illegal eviction my account being hacked, PPM will not investigate how it happened Ventura California, Kei Kullberg Quintessential Mortgage Group bait and switch you into promising you a low-rate Mortgage Scammer White Plains New York, TAHINI GODDESS Sally schimko Sexyveggies Tahini Goddess inulin Goddess Prebiotic white labeling of non-licensed food supplement. Spoke with Mike several times regarding the problem and when his workman arrived, he basically told him(via speakerphone) that the company was not going to remove the inferior product and that it was not their problem but mine. settlement administrator or your attorney for any updates regarding Free Installation Click here to learn more. Their complaint, which Insider has obtained, alleges that Huntington Reproductive Center, which was founded in 1988, and its in-house . On February 8, 2021, the Closet by Design of Orlando sent the design Debby to my house to design a closet for my bathroom. Im handling a nationwide false advertising class action. And she responded, "Are you being sarcastic?" Or I would like a refund. They are the biggest scam! Josephsantoli@aol.com. We design storage systems to completely elevate your home. Paid thousands of dollars for a new master closet. The lawsuit states that the defendants never offered the items or installation at the original or regular prices listed on the promotional materials. Closets by Design will help you design a closet. This post is a few years old, so I'm not sure. And I responded, "You bet I am. From start to finish ( and not finished yet) they have been a nightmare to deal with. I should have followed my first mind and used our Lowe's account! Flexi Storage White 3 Shelf 4 Drawer Built In Wardrobe Unit. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. They demand half down so I paid them $600 up front. overview. However, when they arrived noting was right. Over a period of two months, he helped get someone to take a look at the problem and then offered to put a piece of wood between the wall and closet board a very cheap, unprofessional, and a dirty solution to the problem. I am writing this as a very unsatified customer. 115 Howden Rd Toronto ON M1R 3C7. Date of experience: January 11, 2023. The lawsuit seeks an injunction against the defendants from using false or misleading claims having to do with price comparisons in their advertising and marketing in addition to unjust enrichment and remedies available under the CLRA. strict standards for business conduct. They sold me on something that did not work in my room and claimed it was my fault. Initial Franchise Fee: $20,000. Depending on the material, size, and design, you can get customized closets at a cost of $1000. The one guy called a friend of his on how to get the power back and finally after an hour of confusion the power is back in my duaghter's room, but I don't trust their inept electrical knowledge so I have to call an electrician to make sure my house won't burn down. Waterstone Management Group is a boutique management consulting firm. DO NOT HIRE THIS COMPANY. Kelly L. 0. The case is still moving through the courts and has not yet reached a settlement. I was really wanting to take advantage of their services but since I have read the reviews, I think I will consider other options. This company mission has nothing to do with quality and its customer; it is all about them and the money. Lucy was her name. This is the best way to manage and repair your business reputation. Heriberto, Miami. I didn't know that the designer designed the doors, and the doors were short." I will never do business with Closet by Design, again! And once again, I found myself back into the you're-being-rude square. that reports on class action lawsuits, class action settlements, Then Lynn ordered the wrong mirrored doors for my bedroom closet claiming she was correct. Initial Franchise Fee. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. I told him there was an overhead light in the room that the switch was by the door. And I got the phone call we need a deposit to hold thos years pricing When I decided I only wanted 2 out of the 3 closets done they said they dont return deposits and kept $400 of my money! Customer service are unprofessional and need training on personnel skills. Montgomery 1800 x 800 x 520mm White 2 Door 2 Drawer Wardrobe. Any sudgestion ? On the 2nd trip out, the installer was great and remeasured to make sure the drawer fronts will finally fit. They demanded 50% payment up front and have held my money hostage for almost 4 months! SEVERAL phone calls to both customer service and the OWNER ( never returned my call) they are so disorganized. Closets by Design At Closets by Design, we design, build and install custom closets, garage cabinets, home offices, pantries and more. Lawyers for Trump say they can't . Dee looked through my closets and sat down at my dining table and spent a good chunk of time designing the closets on the spot. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. If she was nicer and more patient, I may have. Repackaged from Purchased from Amazon, stealing all certifications and false manufacturing markers from the packaging of NB food supplements. On 10/07/2022 they came to install the shelving units as described in the contract. The best part is that it only took a day to build and even after the fact, they agreed to make some changes because they truly care about customer satisfaction. first thing 50 % down - so i told them i want an install date prior to deposit and if they could not meet it i was going with the next vendor. They are very unorganized, 90% of the jobs I went on were incomplete do to mis cut panels or we simply didn't have what's needed to finish . Don't know why there are so many negative reviews. LOS ANGELES (Legal Newsline) - A Kentucky consumer alleges a closet organization system she purchased was deceptively advertised with false discounts. To make a long story short, two months following my order, they called me to confirm that the installers would be at my place between 9:00 am and 1:00 pm. So, its 2021 and I had a great lady named Hillary that worked with me to find what we wanted. This comment was posted by a verified customer. TINA.org reader is still waiting for her promised free Kate Spade gift. Generally, closets by design are not too expensive. And when I asked her: "How so? It wasn't even close to the top of my list of things to get back to urgently. And tell me that they had an opening on the19th. On 01/14/2019 Annemarie Newbold filed a Property - Personal Property Fraud lawsuit against Closets By Design, Inc. Jos. Miami Florida, Old Town Atelier Dan Kolar Alexandra Kolar Press and Ink Scamming and Blocking Paying Customers Temecula California, Full Service Network Jason Soltis, David Schwencke (CEO) They could not provide phone services needed, had to change providers after working with them for months to fix things. Clearly, she was not, and exactly the doors I did not want, arrived. Designers make no money. After a month of not receiving any call backs I've now been informed the molding would not be completed unless I paid an additional cost. Schmidt National Law Group, 9191 Towne Centre Dr, #510 San Diego, CA 92122, (800) 631-5656. topclassactions.com. Accordingly, the reference price and the supposed sale based on the reference price are deceptive and misleading to reasonable consumers, the complaint reads. I recall a couple of small hiccups, but nothing that wasn't promptly taken care of. We will continue to offer our high-quality product line with first-class service to customers across the United States and in Canada, Closets By Design states. On 7/25/2022 I paid half the contract as requested. When I called to stop the 2nd order because the first was so cheap looking they said I couldn't because it had been past the 3 daysthe install was 1 1/2 months after I bought it! I am checking into california consumer laws about that. 72.8K followers. Expensive price for what there wasok if they would have been professional. You can get quality for a lot less! February 2019: This action was voluntarily dismissed When a complaint is dismissed without prejudice, an amended version of the complaint can be refiled.. January 2019: A class-action lawsuit was filed against Closets By Design for allegedly deceptively offering "illusory" discounts on custom closets, garage organizers, entertainment centers, and home office systems by basing the discounts . This was the WORST company to deal with bar none! This post is only the beginning. They told me the first day they had available for installation was the first week in SEPTEMBER on Wed. Well, Tues. Closet World kept my money and wouldnt refund me due to their deceptive 3 day cancellation policy in fine print. It was a huge selling point when we decided to downsize to a new home in 2013, enabling us to begin responding to offers within 24 hours of listing our home. ), In May 2019, a class-action lawsuit was filed against Closets by Design for allegedly deceptively advertising discounts on home organizer systems. But I was wrong. your claim status, claim form or questions about when payments are Then I had to start all over again and explain the issues to a new manager (Larry). I feel your pain. This was so STUPID. Closets by Design has a franchise fee of up to $20,000, with a total upfront investment range from $152,000 to $428,000. I am so blessed and thankful that I decided to read reviews on this company because I had an apt with a designer this weekend and I have until today to make a decision. I had a job done a few months ago and the installer was sent without all the panels he needed. Custom Closets Closet Design. Not to mention the fact that I had to call EVERYDAY to find out where my shelves were, when they would be installed. Follow us: INTERNET OFFER: 40+15% Off. Closet by design turned the customer-is-always-right policy into the customer is always wrong, and when we, closet by design, wrong a customer, we should get into the offense and treat them with arrogance, total disrespect, and negligence. I gave them 30 days advanced notice for cancelling order, and they refused, they kept my money. Yes, he had put up the panel over the live wires in the wall. Jason, I saw your post. The installer was great but you can only work with what you get! After reading all the negative comments, who in their right mind would consider using this company for cabinet remodeling. I had a salesperson come to my property for a closet plan and paid a deposit of $200.00 on Feb. 23,2022 but then decided against the work. It is a big fraud. My were ordered a year ago and still are not in my house. This closet was designed and built by Closets By Design, Manassas Va 703 330-8382. Then he realized he had to get another board. They said the needed 8 weeks to fab - but the date was 9 weeks - they would call back in 2 days - no call - i called them set date - but i needed to confirm with carper sub - no call so i called them - they needed week of 10/12 - i said fine they would call back - no call - i call them- they sad they would come a week early - they did not need carpet (although call before it was a better end result - best practice) will call you back Monday - no call - i call them leave message carpet on tract dates are 14, 15, 16 - no call i call no answer - i call the money line (new work) they pick right up then slam me to voice mail- i call back 4 times 4 minutes they looks good we will call you back 10/9 - no call - i call 10/12 no they say i asked for week of 10/19 -- getting the pictures folks - Called back to go over "last phone calls" as i look at my phone notes - no pick up - called sales person - no answer i will keep let everyone know how the install goes. It looks very unprofessional, and there is no fix to this issue despite the fact we spent thousands of dollars! There were some complexities that Erica promised to review before going final but this never happened. The franchisers cram it into a week to avoid paying the designers MINIMUM WAGE for two weeks time. I paid a heavy price for a Just rolled the wires up and shoved them back into the hole in the wall. According to the case, the defendants - Closets by Design, Inc. and CBD Franchising, Inc. - perpetually advertise their home organizer systems for 40 percent or $200 off, which leads customers to believe they are purchasing the items at a steep discount. Their designer visited our house and came up with designs that we thought that we could live with. If you're looking for someone to help you design the perfect organizational space, check out Closets by Design. He never did. A second deposit on final design and measurements was provided for $1, 673 on 4-7-21. I got the closets installed, and I am very disappointed in how they carried out this task: The installers showed up at 2:30 pm, no big deal; they had no mask on and claimed they didn't need one because they are vaccinated; upon my insistence, they accepted to wear a mask and asked me to provide them with one, no big deal! I want a discount taken off for all the mistakes that were made and reimbursed for an electrician to check on that outlet. A BIG MISTAKE. My wife realised the mistake only when she saw the end result. Can't believe I fell for this scam. We called the manager and she was very rude and told us that if we didn't read the contract it was our fault to trust them and not read the contract. Also, I was supposed to have 2 years to pay it off, interest free, per the sales rep. To get to the wires that needed to be taped, he had to take off a panel where the hole was he had made. Really! The above mentioned class action lawsuit Newbold vs CbD was voluntarily terminated on around February 5th, 2019. The post Closets by Design Lawsuit Claims Fake Discounts Mislead Shoppers appeared first on Top Class Actions. THIS IS ONE OF THE WORST COMPANIES I'VE EVER DEALT WITH! I also requested another walk-in-closet and a murphy bed/office room since the consultant was already here. We demo'd ourself. Dozens more customers have joined an ongoing lawsuit against the TikTok-famous brand Olaplex. In a statement to Top Class Actions, Closets by Design Inc. and CBD Franchising Inc. deny the plaintiffs claims. Supposedly it was broken upon delivery but seriously, it took weeks to order another one. I had it budgeted to pay off in 10 months so to my surprise after 6 months, I received a whopping bill with interest and all. We can work with you to remodel what already exists, or remove it entirely and start from scratch. Consumers love to do business with someone that can admit mistakes and state how they made improvements. A link to creating an account may be found here: https://topclassactions.com/signup/. Share your photos and videos with others to prove the truth of your words. At the time, I had made other quotes with other prominent companies in the closet segment, to name one, Home Depot. I called their customer service and she said she'll talk to supervisor but don't believe. I am on a campaign. This company had to come to my home numerous times because they did not install and measure properly in the beginning and the owner, Brian Gruber, gave me items that I SHOULD have received with the package I bought but tried to lie and make it sound like he was giving me a great deal when I was scammed from the onset. New cases and investigations, settlement deadlines, and news straight to your inbox. Reach out to me I may take them to court. Paying for it all. I read the comments and took them into consideration but made my own judgment. I had the worst experience of my life. The false belief that I was saving money is what trapped me and Im pretty furious. A whole month to find this out is unexceptable. Why Ripoff Report will not release author information! He acts like he is doing you, the customer a favor. I am not sure if the manager understood that we took a picture of the blood only where we saw the blood. This company does not We ordered cabinets months ago, only to have the installers show up without all the parts, including the doors. I had angry customers call me because the installations were not right. Defendants offers misrepresent the existence of a discount, the particular worth of Closets By Design products, the perceived value of those products, and the products resale or market value., The lawsuit looks to cover anyone who purchased a Closets by Design product subject to a 40% off or $200 off discount within the applicable statutes of limitations period preceding the filing of this action.. 45% of employees would recommend working at Closets By Design to a friend and 38% have a positive outlook for the business. Improve functionality of small areas. document.getElementById( "ak_js_5" ).setAttribute( "value", ( new Date() ).getTime() ); @2023 Top Class Actions. This browser does not support PDFs. Definitely dodged a bullet. It is the consumer's problem and not theirs. This website is not intended for viewing or usage by European Union citizens. I asked for a price concession, he firmly refused . Closets by Design is of course infamous for it Have been lied to from every employee we have come into contact with from the original sales rep (she resigned), to the sales coordinator who took over since the rep resigned and installers. The day before of the scheduled installation I called them since I had not received any call from them. I checked my breaker, and it wouldnt stay on. The "designer" came out and I specifically told her I did not want a portion of the closet behind the radiator, and I wanted the panels on the wall. I am very unhappy with my cabinets. In May 2019, a class-action lawsuit was filed against Closets by Design for allegedly deceptively advertising discounts on home organizer systems. Closets by design installed a system in my walk in closet years ago. They do not stand behind their product because it is garbage, which is why you have to sign the contract and pay 1/2 up front before you can even see the finished product. THIS CODE SAVES YOU $$ GET CODE Closets. There is no learning curve . Actions does not process claims and we cannot advise you on the The manager John, in last lengthy phone call was very understanding and very courteousThey are coming Tuesday to correct all. But they call me today, telling me that they can only install the laundry. There may be more reports for "closets-by-design", For more results perform a general search for "closets-by-design", Showing 1-12 of 12 Found Reports I think it should be illeagle to promise pay when reality is no pay. After the designer came in and took the measurements I placed an order to install a closet and she requested a deposit for half of the total cost so I gave her a check. The lawsuit alleges that defendants . At Closets by Design, we proudly offer three distinct closet systems to organize both . At Closets by Design, we provide a wide array of high-end accessories, finishes, knobs, and handles to make your walk-in shine. Closets By Design is a Retail, Commercial & Residential Construction, and Custom Closets company located in Louisville, Kentucky with $518.00 Million in revenue and 803 employees. Nov 23, 2016 - Explore Closets By Design's board "Closets By Design", followed by 194 people on Pinterest. By submitting your comment and contact information, you agree to receive marketing emails from Top Class Actions regarding this and/or similar lawsuits or settlements, and/or to be contacted by an attorney or law firm to discuss the details of your potential case at no charge to you if you qualify. We were so nice to them even saying "we know things happen", but after all the RUDE responses and the lack of customer service we finally filed a complaint with the BBB. July 19 Choose a location near you. I can gaurantee I will never use your company again. On 3-30-21, I met with Designer Tamara Hatefi of Closets by Design from the Whittier, CA office (CLIENT # 168400). All because they locked in last years prices. Corporate Advocacy Program - Verified Status, How To Get Your Report Featured On All Report Pages, Closets By Design 1017 Grand Blvd,Deer Park Ny 11729. Who's crazy enough to start this website? So now we waitand wait Desired outcome: (not laughing) They first off pulled one of the electric boxes out of the wall and just wrapped the wires up and stuck them back into the wall, no connecting or taping the wires. The Supervisor Mike was supposed to verify if the demo fees were removed as well and he never called me back. HOW LAME IS THAT? Closets By Design has an overall rating of 3.0 out of 5, based on over 284 reviews left anonymously by employees. A lot of factors work behind determining the price of custom closets. Whittier California, Closets By Design, Franklin, TN Bad Products, Beware/Bad Business Practices Franklin Tennessee, Closet World, Closets By Design, Home Closets Unfinished work, poor workmanship, unauthorized charges Whittier California, Closets by Design Lifetime Guarantee of closet is a guarantee it will take a lifetime for them to call you back. I am looking for a lawyer here in Florida. So please, whatever you do Don't use this company. To date, I have provided $3, 346 in payments. Need to get this install complete as contracted. The quality of the materials is cheap and just a year after installation I called to have a faulty lock replaced, it was broken when installed, molding was never attached properly meaning it was just placed on top of the unit and not glued or nailed, the front shoe lips came off and upon inspection are held on by two flimsy nails, the drawers in my jewelry case are crooked and separating. Thank you all for taking the time to write these reviews. 5. We are working to get them on the blacklist for the military. The cabinets are beautiful but it has taken three different attempts to get the correct cabinet doors on. I have wasted almost $8000, not to mention 5 days that I had to tak off from work for their installatiom and repairs for shoddy measuring and workmanship. Much, much higher. Corner wardrobes. First of all the the designer gave me design which i agreed and she explained me about the product and showed me sample as well. He was here for 14 hours doing a very small closet and a craft L shaped unit. Read more here: Camp Lejeune Lawsuit Claims. They are super pricy, unprofessional and quality is very very poor. Verified customer. Closets By Design, Inc. et al. Closets by Design is the latest retailer to face a lawsuit filed over the alleged sale of merchandise at fictitious discount prices. Fresh and modern, our Everyday Collection offers a sleek solution to your closet clutter. Jul 2015 - Present7 years 6 months. I was given an install date of 10/07/2022. POOR QUALITY, POORBUSINESS PRACTICES, ILLEGAL ACCOUNTING/BILLING/PAYMENT PRACTICES, etc. I have contacted the company many times to ask for a refund of the $313 that it cost to get the electrician here and to repair the mess. Closet by design has been a nightmare to work with since we set a date for installation. Now you have designers that are not completely trained properly and the company tells them to WING IT! They offered to set another date (for me to take off from my job) to return, but I refused, also refused them the additional $600. Part way through they let me know there was another measuring problem in the 2nd room. We decided to go with them in the end of April but they didn't have dates available till the first week of June and we a had to change that and we were give the next date in first week of July, Our install was done on 07/05/2017. Lesson Learned! That should not cost $150. Thanks after reading posts I think I dodged the bullet. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. 2nd set a week laterwere 15 1/8 ("they will loosen up and you can use Wd-40 and Vaseline on the slides, and the gouges in the "wood" from the tight slides should get deeper, and that should help". Then she told me that they needed to postpone the installation because something unexpected had happened and she rescheduled it for the following week. This is a video about my experience with closet by design. This, on top of them charging my credit card after the initial installation when I specifically told them I was NOT authorizing ANY charge (job NOT completed and installers invoice was $270 more than signed contract!